National Rail Network needs to improve.

» By josie | the 01-31-2010 at 13:05 | 39 views (25 unique) | 1 comment | Report post!

As there was a football match, the station was teeming with fans. The train that my son and I boarded was overcrowded, we very nearly got injured a few times and many people were standing in front of the disabled toilet and other exits - we had nowhere to go but the corridor and were unable to get to the toilets to change his nappy.

When a member of staff came to check everyone's tickets, I asked why it was so overcrowded - she said because of the football... I suggested they add an extra carriage in future as the stadium gives ample warning to all the public transport services - she argued back at me and pretty much said I should be grateful for what I got and went on for a further five minutes to humiliate me in front of other customers.

I am not normally a soft touch but I was so shocked by her response that I had no argument, I actually felt like crying and didn't know where to look as other passengers were watching. "I agree it isn't very good, we sometimes don't have enough carriages/funding/staff" would have been fine, I wasn't asking for a big debate. No wonder people are so scared of complaining in this country.

Share your opinion - write a comment

It is possible to comment on a post, eventhough you do not have a user. However, the name and e-mail address is mandatory.

Name:

E-mail address:

Comment:

Enter the safety code in the field bellow:

InsaneStar
the 01-31-2010 at 13:38

Report

Details for comment

You should've taken her name and reported her, I would've done.
Although when a bus driver spoke to me rudely and upset me in a similar way I was too shaken to do that.

Other exciting blogposts

Councils afraid to say how much they pay chie

The Government had ordered local authorities to disclose the earnings of all executives after concerns were raised ... Read more

Inquest sees CCTV of Pc shooting

CCTV footage of a police officer being shot dead by a colleague during a training exercise has been shown to the ju... Read more

Shakira

Shakira Isabel Mebarak Ripoll (born February 2, 1977), known professionally as Shakira is a Colombian singer-songwr... Read more